Help & FAQs

If you have any questions regarding orders, products, or any other queries? Then please check out the FAQ below or Email us if you cannot find the answer! We’re always happy to help and will try and get your questions answered as soon as we can!

Alternatively check out our contact page to find other ways to get in touch

FAQs

  • As much as we’d like to be able to ship next day, we are a tiny business working round the clock to design produce and develop miniatures, as such we ship twice a week, on Monday and Thursday. Any orders placed before 13:00 on those days will be dispatched on the day.

    We do not ship on bank/public holidays, though we will always try to find a suitable replacement day.

  • At present the only place you can find genuine GreyHawk products is our online store and through our Etsy account. Any one else offering any of our products is doing so without our authorisation, or fraudulently.

  • This is perfectly normal!

    Our miniatures are produced in a blend of resins to give better durability, however the colour varies from time to time as on occasion we change the colour of one part of the mix based on various factors.

    Our scenics need to stand up to less rigours than the gaming models, so they are cast in a single variety of resin and will look different to the miniatures.

  • No problem, while we try to ensure all our products sent out are checked before hand occasionally one slips through, or worse, is damaged in transit. If you contact us with a photo of the damaged part, we will be happy to arrange a replacement component.

  • Etsy is a fantastic outlet for a small business thanks to it’s reach, however they charge heavily for using their platform. Thanks to lower fees on this platform, we can pass a percentage of that saving on to you when you purchase through us directly!

  • Unfortunately this can happen sometimes!

    Get in touch asap and we’ll look into it and can hopefully send out the aforementioned item free of charge.

  • Items purchased within the preorder window will be produced and shipped in time for the release date noted on the item, usually 2/3 weeks after launching. Your item/s will usually arrive within a 1/2 day window either side of release day (you might get them early!)

  • Follow our returns guide on how to do so, or get in touch and we can help you out!

  • It depends!

    As a default, we will hold all of your items until the preorder ships. Please let us know if you’d like us to split the order (some additional shipping fees bay be incurred) and we will arrange this.

  • It guarantees you will receive the product within a few days of the release window at the latest. In the case of limited release products we will always honour all preorders, but cant promise the item will remain in stock for long after general release.

  • We’re sorry to hear that! but sometimes things change, and as long as we haven’t shipped your order yet you can simply drop us an email with your order details and we’ll get right on it

  • Amazing, get in touch with the details and we’ll try and make it happen!

  • We’re happy to discuss custom orders of products like grass and basing paste, but unless you’re looking to become a stockist then we’re afraid we can’t provide any discounts on our resin scenics

  • Get in touch asap with your order details, and as long as the model hasn’t been shipped we will ensure it gets shipped out to the correct address. However, we are not responsible/ accept no liability for any items shipped to the address provided if the address was incorrectly input and not updated before shipping

    We ship Monday and Thursdays after 1pm.

  • Please allow a reasonable time after dispatch for your parcel to arrive, and consult the relevant couriers own shipping details where possible. Whilst we hope all parcels will arrive in the correct time it is out of our hands and delays, especially around holiday periods, are frequent.

    If your parcel has not arrived within 7 working days of dispatch please let us know and we will do our best to remedy the situation and get you a replacement sent out.

Contact us.

Can’t find the answer you were looking for? In that case please don’t hesitate to drop us a message using the form below, or email us and we will get back to ASAP
Make sure to include any relevant order details and subject your message SUPPORT.