RETURNS POLICY

 My item is faulty:

We work hard to ensure that all our products are packaged securely in order to prevent damage, however we understand that sometimes products do arrive damaged.

If you do find that your purchase is faulty, please email us at greyhawkminiatures@gmail.com or use our ‘contact us’ page as soon as possible. Please note that faulty items can only be returned within 30 days of purchase.

If only a part of the product is faulty, we are usually able to provide you with a replacement part. Please let us know if this is the case and we will be happy to help.

In your email, please include:

-        The Order reference number in the subject line.

-        Details of the fault; including photographic evidence if possible.

-        Your preference of refund or replacement.

We will endeavour to reply to your request within a timely manner, however, please allow up to 7 working days.

We will provide details of how to return the product to us, and when you can expect a replacement or your refund.

Please ensure that products are returned in their original packaging.

I changed my mind:

If you have changed your mind and your goods are not faulty, then you must contact us within 14 days of your purchase. Please email us at greyhawkminiatures@gmail.com or use our ‘contact us’ page.

We will provide you with details of how to return these products to us, which must be received back to us within the following 14 days.

Once we have received the return, we will process your refund back to the original method of purchase.

Please note that following receipt of the return, it may take up to 14 days to complete the refund.

Returned items must be in original product packaging and have no visible signs of wear or use.

If we receive a damaged returned item or the item is lost during the return, we reserve the right to refuse a refund request. Please ensure that you obtain proof of posting or an alternative tracking method; in case the return is not received on our end.

If you have any more questions, please contact us at greyhawkminiatures@gmail.com or via our ‘contact us’ page.